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Complaint procedure

The first step

The first Stap is thatyou talk to your healthcare provider. It is quite possible that your healthcare provider does not realize that you are dissatisfied and about what. There may be a misunderstanding. Such a conversation often leads to a solution.

Complaint procedure

It may be that a conversation does not provide a solution or not a sufficient solution. Or there is a good reason for not wanting to start a conversation. Then you can use the complaints procedure. The Complaints and Disputes Regulation for Paramedics offers you an independent complaints officer. Via the website of het Complaints Desk for Paramedics  you will find a simple form and further explanation to file your complainte can serve. If you have further questions or if you cannot find a solution, it is possible to contact the complaints desk by e-mail or by telephone.

For questions or more information:

Complaints Desk for Paramedics
t: 030 310 09 29 (available Mon-Fri 9am to 12:30pm)

The independent complaints officer will review your complaint, provide advice on submitting a complaint if required, help you formulate it and look for a solution. You will receive a response from the complaints officer to your submitted complaint within two weeks. The complaints officer will also contact the healthcare provider concerned. Within 6 weeks at the latest, the healthcare provider will have to indicate his/her response/solution to the complaint.

Disputes Committee

If the solution offered or the way in which the complaint was handled is unsatisfactory to you, you can contact the Disputes Committee. It is headed by an independent chairman. The committee is still trying to find a solution. A decision by the Disputes Committee is binding, both for the healthcare provider and for you. In certain cases, the cogrant compensation. A dispute can also be submitted via the website of het Complaints Desk for Paramedics, there you will find a simple form and further explanation.


Filing a complaint costs you nothing. Do you want an opinion from the Disputes Committee? Then you pay 50 euros in court fees as a contribution towards the costs. If you also claim compensation, this is 100 euros. You must pay these costs, regardless of whether or not you are successful. In exceptional cases, the committee can waive the obligation to make a contribution.

If you are unable to come to an agreement with this arrangement, you are of course free to initiate legal proceedings in order to obtain a judgment from the civil court. However, think carefully about whether this is the best way to help you.

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